Your order will be packaged discreetly for your privacy and protection. The package will include your product, your prescription, and information pertaining to refill options and product usage.

All products at our site are available to be shipped - that means we have them in stock and can provide them to you immediately. All orders will be dispatched within 2 days. Usually we process an order within 24 hours. All weekend orders, will be batched on Monday. We make an efforts to ensure that your order is shipped promptly! You will be automatically notified via E-mail when we approve and ship your order.

Please save this e-mail (shipping receipt) because in the unlikely event that your order has not arrived within 3 weeks, you can reply to the e-mail or use our Customer Service link and our Customer Service Department will immediately rectify the situation.

At ottawadrugs.com, our commitment to reliable service is guaranteed when it comes to getting your order to you on time. Our 21 day shipping guarantee provides the assurance that your package will arrive when you expect it. We guarantee 21 day delivery, or re-shipment/re-delivery of the product at no additional charge to you.

If you have any questions or require further information please contact us.